Refund & Exchange Policy

Thank you for shopping with Zauq-e-Libas. Please carefully read our refund and exchange policy before placing an order.

Key Policy Points

• No Refunds: Items are not refundable.
• Exchanges: Available under certain conditions only.

Exchange Conditions

• Exchanges are accepted only if the item is unused, unworn, and in its original packaging.
• You must return the item within 7 days of delivery.
• If an item is received after 7 days, no exchange will be processed.

Damaged or Incorrect Items

• In case you receive a damaged or incorrect product, please notify us immediately.
• The customer is responsible for return delivery charges.
• Once we receive and verify the item, we will replace it with the correct or undamaged product.

How to Initiate an Exchange

1. Contact Us
   Email: info@zauqelibas.com
   Phone: 0324-3040060
   WhatsApp: Chat with us
   Provide your order number and details of the issue.
2. Return the Item
   Ship the item back to us using a secure and trackable service. Ensure it meets the exchange conditions.
3. Replacement Process
   Once we receive and verify the item, we will process the exchange and send the replacement to you.

For any questions or assistance, please contact our customer support team.

“Your trust matters to us — we’ll make sure your shopping experience remains worry-free.”